In Calitta, customer satisfaction is always our priority.

    We have dedicated QC and QA teams to inspect your items before shipping. It's guaranteed our product quality. However, you need to check carefully and accurately the size before you buy. Please kindly refer to the size chart on the product page.

    If you are not satisfied with the items you receive, we can easily arrange an exchange or refund for you.

    We are here to help! Please feel free to submit a ticket if you have any problems with your order!

     

     

    07 Days Return Guarantee

    Please contact within 07 days after receiving the item. Defective products can be returned to us if they have the following types of quality defects: stains, zipper malfunction, ripped or torn, poor materials, obvious color difference, the main difference between the proceeds received and the product photos. If you have the above problems, please contact us immediately to our Support Center.

    Steps to resolve the problem:

    1. Show us the problem with clear photos taken in good lighting or record a short video and upload it to our Support Center along with your order number and SKU number (product).

    2. We will review your case.

    3. We will offer a solution.

     

     

    Wrong size

    Different brands and manufacturers can produce items that have small differences in size. Please make sure to check the size chart carefully before your purchase. Consider the size of an item as incorrect when there is: - A difference of 3 cm (1.18 inches) or more between the actual size of apparel and display size in the size chart.

    Steps to resolve the problem:

    1. Show us the problem with clear photos taken in good lighting or record a short video and upload it to our Support Center along with your order number and SKU number (product).

    2. We will review your case.

    3. We will offer a solution.

    Solutions:

    - If we send the wrong size: We will refund in full, or ship an item to an alternative size (if applicable).

    - If you bought the wrong size: We will offer a partial refund if you keep the item; or ask you to return the product back to us for a partial refund or exchange. Shipping charges will be paid by you for shipping both ways. We will offer compensation as long as we get the product, please provide us with all the tracking information.

     

     

    Missing items

    Please make sure to open the package and check the contents carefully before signing for the package.

    1.Contacte us and provides clear pictures that show the product packaging (box), the shipping label on the box, the number of your order and number of SKU (product).

    2. We will review your case.

    3. We will offer a solution.

    If made a mistake, we will resend the item / accessory missing free within the warranty period.

     

     

    Items or Wrong Package Sent

    - If we send you the wrong item: We will refund in full, or ship an item to an alternative size (if applicable).

    - If you purchased the wrong item: We will offer a partial refund if you keep the item, or ask you to return the product back to us for a full refund or an exchange. Shipping charges will be paid by you for shipping both ways. We will offer compensation as long as we get the product, please provide us with all the tracking information.

     

    Right to Repentance

    You have 07 days after receiving the goods to contact us.

    If you return the item for an exchange or a refund you will have to pay the shipping cost both ways.

    We will do our best to help you while the returned items are unused / used, not washed, come with all original tags and original packing. Any product that was used is automatically disqualified for a comeback.

     

    Additional notes Warranty

    - All returns must first be approved by our customer service team; if approved, you will be provided with an RMA form. Items returned without RMA form will not be accepted.

    - All items must be returned in new condition, unused / used, not washed, come with all original tags.

    - We do not accept return and exchange the following: items on sale, discounted items, and all the clothes listed in the categories of both lingerie and swimwear.

     

     

    Please contact our customer support team for more information Here, we will do our best to help you.


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